Privacy Policy

Collection of Personal Information

You are generally free to browse this website anonymously without inputting or disclosing any information about yourself. However, when purchasing products, or making inquiries, Unplug ("we") may ask you to provide your name, address, phone number, and email address. In such cases, we may also obtain the following information using cookies and other technologies:

  • Type of device and operating system
  • Advertising identifier numbers assigned to each device
  • IP address
  • Internet connection information
  • Location information
  • Referrer information
  • Timestamps related to browsing URLs and dates/times
  • Information related to service usage
  • Server log information

For the purposes of using the information mentioned above, please refer to "Use of Personal Information." For information regarding management, please refer to "Management of Personal Information." We will use personal information for the following purposes.


Use of Personal Information

We will handle the collected personal information within the scope of the purposes that have been informed or publicly announced. Generally, we use the collected order information to process orders from the website, including processing payment information, arranging for shipping, and providing invoices and order confirmations. We also use the order information for the following purposes:

  • Contacting customers
  • Reviewing orders for potential risks or fraud in accordance with the personal information protection policy
  • Providing information or advertisements related to our products or services in accordance with the preferences shared by customers
  • Making inquiries and confirmations necessary for business operations, and collecting feedback to improve our services
  • Responding to various inquiries

We use the collected device information (especially IP addresses) to screen for potential risks and fraud, and to improve and optimise the website. This includes generating analytics about how customers browse and interact with the website, and assessing the results of our marketing and advertising campaigns.


Management of Personal Information

We manage personal information under the following framework:

  • We restrict the use of personal information to those who need it for business purposes only and ensure thorough management of content that includes personal information.
  • In the course of providing products or services to customers, we may provide some personal information to external contractors. In such cases, we will manage and ensure that the contractors handle personal information appropriately.
  • Personal information that is no longer needed will be deleted as necessary as required.
  • If we outsource the handling of personal information to companies outside of our affiliates, we will select companies that are recognised as properly handling personal information. We will agree with such companies on matters related to personal information protection, including measures for the proper management of personal information, confidentiality, and prohibition of re-provision.

Disclosure of Personal Information

We will not disclose personal information to third parties without the consent of the customer. However, this does not apply in the following cases:

  • When requested by government agencies, courts, prosecutors, police, bar associations, consumer centres, or other institutes with equivalent authority.
  • When there are special provisions in the law.
  • When it is necessary to protect or defend the rights, property, or services of our store from actions that violate laws or our terms of use and precautions, and it is not possible to obtain the customer’s consent.

Outsourcing to external contractors necessary for transactions with customers, such as product delivery by shipping companies, does not constitute a third-party disclosure.

 

Privacy Policy for Third-Party Websites

We only explain how we use and disclose the information we collect from you. Other websites accessible through this Website have their own privacy policies and data collection, usage, and disclosure practices. If you link to any such website, we recommend that you read their privacy policies carefully. We are not responsible for the policies and practices of third parties.

 

Note: In case of discrepancies between the English, Chinese and Japanese versions, the English version shall apply and prevail.